Our commitment to accessibility for everyone

Our commitment goes beyond merely addressing regulatory requirements. Accessibility and inclusion are core principles that guide how we design, develop and continuously improve our digital products and experiences. This commitment is fully supported by EPI's leadership, with accessibility recognised as a priority across the organisation.

To support this commitment, EPI has established an accessibility programme covering the Wero app, websites and associated digital services. The programme is supported by a dedicated accessibility team and specialist external accessibility partners, with clear governance, defined ownership and regular oversight.

Our approach includes baseline accessibility audits, independent external assessments, usability testing, remediation of identified issues, continuous monitoring, and the integration of accessibility requirements into our design, development and testing processes. EPI is also implementing an accessible design system, strengthening process integration across product teams, embedding accessibility into day-to-day workflows, and combining automated and manual accessibility testing to drive continuous improvement. Our testing incorporates feedback from accessibility experts and individuals with lived experience of accessibility needs to help identify barriers and opportunities for improvement. 

While this work remains ongoing in certain areas, accessibility is embedded in our product roadmap and governance framework. EPI have prioritised the remediation of key consumer-facing journeys and features to deliver the greatest impact for users, while maintaining a structured programme of continuous improvement. 

EPI’s objective is to achieve and maintain WCAG 2.1/2.2 Level AA compliance across all consumer-facing interfaces, supported by appropriate conformance documentation, testing records and governance process.

About EPI 

EPI (or European Payments Initiative) is supported by 18 European banks and payment service providers. Beyond the shareholders, over 50 institutions in Europe are now members of EPI. They have joined forces with a common goal: to offer a unified mobile payment service, to all European companies and citizens, Wero. EPI intends to enable European consumers and merchants and to carry out all types of retail transactions simply, via a resolutely sovereign digital wallet.  Follow us on LinkedIn 

About Wero 

Based on instant account-to-account (A2A) payments, Wero further streamlines payments in Europe by eliminating intermediaries in the payment chain and the associated additional costs. Wero already supports payments between individuals, and will shortly unveil payments to professionals (P2Pro). Wero has been live for P2P payments in Belgium, France, and Germany since 2024, currently serving 60 million users. For retail payments, Wero is live in Germany since the end of 2025 with progressive roll-out in France and Belgium throughout 2026. Major migrations of at least 15 million consumers are also planned for Payconiq in Luxembourg (by 2026) and iDEAL in the Netherlands (by 2027). Point-of-sale payments will also be offered in 2026, as well as value-added services such as integration of merchant loyalty programs and recurring payments and subscription management. Find out more at wero-wallet.eu and follow us on Instagram , Facebook and Wero’s LinkedIn